Privacy Policy
Effective Date: 02/03/2026
Velaris (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Business Name: Velaris
Registered Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]
Privacy Contact Email: [EMAIL]
If you have questions about this Privacy Policy, you may contact us at: [EMAIL]
1. Scope of This Policy
This Privacy Policy applies to all users of Velaris’s services, including our:
AI automation agency services
AI chatbot development services
AI SaaS platform
Velora operates within the European Union and processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following categories of personal data:
2.1 Information You Provide to Us
Name
Email address
Phone number (if provided)
Billing and payment information
Account details (if applicable)
User-submitted content, including prompts, messages, conversations, documents, and other inputs submitted through our AI systems
2.2 Automatically Collected Information
Basic technical information (such as IP address, browser type, and device information)
Usage data related to interaction with our services
2.3 Sensitive Data
We do not intentionally collect sensitive personal data (such as health information, biometric data, or government identification numbers). Users are instructed not to submit sensitive personal data into our AI systems.
3. How We Use Your Information
We process personal data for the following purposes:
To provide and operate our AI services
To develop, improve, and optimize our AI systems
To provide customer support
To process payments and manage accounts
To send marketing communications (where permitted by law)
To comply with legal obligations
To protect the security and integrity of our systems
4. Legal Basis for Processing (GDPR)
If you are located in the European Union, we rely on the following legal bases:
Contract Performance – To provide our AI services to you.
Legitimate Interests – To improve our services, ensure security, and enhance system performance.
Consent – For marketing communications and certain optional data processing.
Legal Obligation – To comply with applicable laws and regulations.
5. AI-Specific Data Processing
As an AI automation agency and SaaS provider:
User inputs and conversations may be processed by AI systems to generate responses.
Data may be used to improve system functionality, performance, and service quality.
We do not use AI systems to make automated decisions that produce legal or similarly significant effects on individuals.
Users should not submit confidential or sensitive personal information into AI systems unless necessary and permitted.
Velora does not build proprietary foundation models. We use third-party AI service providers, including:
OpenAI
xAI
These providers may process data in accordance with their own privacy policies and applicable data protection laws.
6. Sharing and Disclosure of Information
We may share personal data with trusted third-party service providers that assist in operating our business, including:
GoHighLevel (CRM and marketing automation)
Twilio (communication services)
OpenAI (AI processing)
xAI (AI processing)
We do not sell personal data.
We may disclose data where required by law or to protect legal rights.
7. International Data Transfers
Your information may be transferred to and processed in countries outside the European Union, including the United States, where some of our service providers are located.
Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms in accordance with GDPR requirements.
8. Data Retention
We retain personal data until:
The user requests deletion; or
It is no longer necessary for the purposes for which it was collected; or
We are legally required to retain it.
Users may request deletion at any time by contacting: [EMAIL]
9. Data Security
We implement appropriate technical and organizational security measures, including:
Encryption of data in transit
Access controls
System monitoring
However, no system can guarantee absolute security.
10. Your Rights (EU Users)
If you are located in the European Union, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to certain processing activities
Withdraw consent (where processing is based on consent)
Opt out of marketing communications
To exercise your rights, contact: [EMAIL]
You also have the right to lodge a complaint with your local data protection authority in [EU COUNTRY OF REGISTRATION].
11. Marketing Communications
If you opt in to receive marketing communications, you may unsubscribe at any time by:
Clicking the “unsubscribe” link in emails; or
Contacting us at [EMAIL]
12. Children’s Privacy
Our services are intended for individuals who have reached the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors.
If we become aware that a minor has provided personal data, we will delete it.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page.
Continued use of our services after updates constitutes acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Velaris
[BUSINESS ADDRESS]
Email: [EMAIL]
Website: [WEBSITE URL]